Due to the delicate nature of our products, all food sales are final.
Lore's Chocolates will be happy to replace any item(s) in the unlikely event that they might be damaged or spoiled during transit unless it is a direct result of the carrier's negligence. To make sure that you are satisfied with the product you receive, please inspect the contents as soon as your order arrives. If your product was shipped to a warm-weather destination, please be aware that ice packs are intended to melt during shipment so that chocolates arrive not melted or frozen.
Lore's Chocolates is not responsible for damage or loss as a result of shipments being returned or being undeliverable as a result of incorrect address information you supply to us, or for the inability of a recipient to receive the package on the day you specify that it should be delivered.
We wish we could assure proper handling and prompt receipt of packages once they have been delivered to the correct mailing address by the third party carrier (UPS or USPS), but this, of course, is out of our control. Especially if your item is a gift, please take into consideration the recipient's availability. If your order is returned to us because of an incorrect address provided by you, because of its perishability, we must dispose of the contents of the order and you will not be refunded.
If you wish for us to re-ship fresh items, you will be charged 50% of the items cost plus the full cost of shipping and handling. Refunds for damaged goods can only be credited to the originating credit card.
For more information, please contact us at (215) 627-3233 from 10:00 am – 5:00 pm EST, Monday – Friday.