FAQ
Shipping & Warm Weather
Currently, chocolate shipping is limited.
Shipping for chocolates is only available in the Northeast, Mid-Atlantic, and select North Central States:
CT, DC, DE, IA, IL, IN, MA, MD,
ME, MI, MN, NC, NH, NJ, NY,
OH, PA, RI, VA, VT, WI, WV
We hope to add to these states as the weather continues to cool. If you have special circumstances and need shipping outside of these locations, please contact us, and we will attempt to assist you with your order if possible.
(No guarantees)
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Orders placed after 12 PM Eastern Time will be shipped from Lore's Chocolates in Philadelphia on the next business day (Monday - Wednesday).
Orders placed after 1 PM on Thursday will be shipped the following Monday. Lore's does not ship on Fridays, Saturdays, or Sundays to minimize transit time.
Delivery times are estimates provided by our shipping partner, UPS™, and are not guaranteed. Please allow at minimum 3 to 5 business days for shipping. Larger orders will require more time.
We do not hold online orders for later shipping. If you need an order shipped at a later date (within 2 weeks), please call 215-627-3233 to coordinate.
We suspend or restrict shipping during the warmer months to ensure the highest quality of our product. Typically, shipping is suspended from May through early September. The weather is too warm and unpredictable during these months. Shipping generally resumes in late September.
Please contact us if you have any specific questions or need assistance.
Phone: 215-627-3233
Email: info@loreschocolates.com
Chocolate Care
To ensure product quality, please keep chocolates stored in a cool place, optimally between 65˚- 68˚F.
Try to avoid extreme temperature swings to keep your Lore’s chocolate tasting its absolute best. Too warm, and the chocolate can melt. Too cold, and the chocolate will bloom, leaving the surface texture slightly powdery and off-colored. Chocolates also easily absorb moisture. For these reasons, we don't recommend refrigeration.
If this happens, however, don’t worry—your chocolate is still perfectly fine to eat. It’ll just look different and may feel less silky as it melts in your mouth.
–––Allergy Information
Our products are manufactured in a facility that uses peanuts, tree nuts, soy, wheat, milk, and eggs. Most products are made on shared equipment.
We are not able to make any guarantees regarding allergies and cross-contact.
Accessibility
Our historically certified retail store is located one block from the Liberty Bell.
Accessing Lore’s Chocolate Shop involves a few stairs. If stairs are difficult for you, we encourage you to place your order by phone or online for our convenient curbside pick-up service. Upon your arrival, simply give us a call at 215-627-3233, and we'll be more than happy to bring your order out to you curbside.
Lore's Chocolates is committed to improving and enhancing your online experience. We value our customers and are actively working to comply with the ADA's Web Content Accessibility Guidelines (WCAG) 2.0.
Should you encounter any accessibility issues, please do not hesitate to contact us at info@loreschocolates.com, or call us at 215-627-3233 with your comments or feedback.
Please include a specific web page/URL along with specific issues so that we may make reasonable efforts to address your concerns.
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If you still have questions or concerns, Contact Lore's!